God Bless the TIO
Posted: 07 Sep 2010, 15:08
So my ISP is TPG (I know some people will cringe at that, but out here in rural NSW it's actually pretty good service - higher ping than when I was with iiNet in Perth but just as reliable).
TPG has a habit of changing the pricings on their plans and not notifying anyone.
I am on Plan X (speed Y, limit Z) @ 59.95 a month.
I check their website and see that Plan X (speed Y, limit Z) is listed as 49.95 a month.
I log in to the website check my plan, and yes it's the same I'm just paying $10 a month more for it. I'm pissed off at this stage and go to change it to ensure we're not getting ripped off.
I check their Ts&Cs and see that an upgrade is free, a downgrade costs money ... I'm not changing the plan at all so I assume it costs nothing.
Then I get an invoice for $59 change of contract.
Their customer service department tells me that changing to a lower access fee plan is a downgrade despite the fact it is the same speed, the same plan name and the same download cap.
(What bugs me more is that ADSL2+ customers get 1 free change per 6 months, but because in the sticks we can only get ADSL apparently we have to pay).
So I did the mature thing, swore at the customer service rep when she wouldn't put me on to her supervisor and called the Telecommunications Ombudsman.
Hopefully i won't have to pay.
More importantly hopefully my internet won't get disconnected, if it does you know why.
TPG has a habit of changing the pricings on their plans and not notifying anyone.
I am on Plan X (speed Y, limit Z) @ 59.95 a month.
I check their website and see that Plan X (speed Y, limit Z) is listed as 49.95 a month.
I log in to the website check my plan, and yes it's the same I'm just paying $10 a month more for it. I'm pissed off at this stage and go to change it to ensure we're not getting ripped off.
I check their Ts&Cs and see that an upgrade is free, a downgrade costs money ... I'm not changing the plan at all so I assume it costs nothing.
Then I get an invoice for $59 change of contract.
Their customer service department tells me that changing to a lower access fee plan is a downgrade despite the fact it is the same speed, the same plan name and the same download cap.
(What bugs me more is that ADSL2+ customers get 1 free change per 6 months, but because in the sticks we can only get ADSL apparently we have to pay).
So I did the mature thing, swore at the customer service rep when she wouldn't put me on to her supervisor and called the Telecommunications Ombudsman.
Hopefully i won't have to pay.
More importantly hopefully my internet won't get disconnected, if it does you know why.